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Frequently Asked Questions
"Good question! For starters, the annual cost of a full-time senior-level professional in any feild of eCommerce or digital now exceeds $100,000, plus benefits (and good luck finding one available). Aside from that, you may not always have enough work to keep them busy at all times, so you're stuck paying for time you aren't able to utilize.
With the monthly plan, you can pause and resume your subscription as often as you need to ensure you're only paying your professioanl when you have work available for them."
Once subscribed, you're able to add as many task requests to your queue as you'd like, and they will be delivered one by one.
On average, most requests are completed in just two days or less. However, more complex requests can take longer.
You might be surprised to hear this, but DF is actually an agency of one. This means you'll work directly with me, founder of DARKFRACTAL. However, power-ups requests such as complex development or custom tasks are provided by partners.
"We understand you may not have enough work to fill up entire month. Perhaps you only have one or two eCommerce or digtal task requests at the moment. That's where pausing your subscription comes in handy.
Billing cycles are based on 31 day period. Let's say you sign up and use the service for 21 days, and then decide to pause your subscription. This means that the billing cycle will be paused and you'll have 10 days of service remaining to be used anytime in the future."
DF offers a ton of flexibility in how you request tasks using dedicated sheets. Some common ways clients request designs is directly via Sheet, sharing Google docs or wireframes, or even recording a brief video (for those who prefer not to write their briefs out). Basically, if it can be linked to or shared in Sheet, it's fair game.
No worries! We'll continue to revise until you're 100% satisfied.
That's fine. You can pause your subscription when finished and return when you have additional eCommerce or digital needs. There's no need to let the remainder of your subscription go to waste.
Due to the high quality nature of the work, there will be no refunds issued.